Shipping Info

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. 

SHIPPING COST

Free shipping over $15 order! 
The shipping is completely free over $15 per order in USA、CA、 EU, regardless of the weight and size of your package.

SHIPPING TIME

1. After your payment is verified, it can still take 2-5 business days to process your order before shipment. And it's NOT included in "Delivery time".

2. Please note that delivery might take longer during holidays and weekends.  

Shipping Fee

*Shipping times are estimates and commence from the date of shipping, rather than the date of order, and can take longer than expected due to an invalid address, customs clearance procedures or other causes.

Please contact us when the parcel does not arrive on time if you pay the shipping fee, our representative will get back to you within 24 hours. When the whole delivery time reaches 30 working days, we will issue a full refund for your lost parcel or resend the parcel. 

SHIPPING ADDRESS

1. Please make sure your shipping address is correct before you place an order. Customer will bear all costs due to incorrect addresses.
2. We do not ship to Africa areas.
3. We do not accept PO Box address, BFPO address (UK) or APO/FPO address.

 UNSUCCESSFUL DELIVERY

1. Cancellation
Please inform us with 5 hours if you want to cancel your order.

2. Unsuccessful delivery                               
Notes concerning packages being returned to us (due to unsuccessful delivery caused by the following reasons):

  ① Incorrect address.
  ② Shipping company couldn't get in touch with the recipient, or the recipient was not at the delivery address.
  ③ Awaiting collection as requested by recipient, but the recipient didn't show up.
  ④ The customs (or we) contacted the recipient, the recipient refused to sign the parcel directly without contacting us first.

Customer is responsible for the shipping fee (10% of the parcel's value, $40 the maximum) if they prefer a refund, or they need to pay $10 extra if they prefer a redelivery.

Don't hesitate to email us at service@ellady.store if you have any questions.

 

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