FAQs

Q:What payment methods do you currently accept?
A:We currently accept payment via PayPal/Credit Card.
Q:How can I check my order status?
A:If you want to track the status of your order, such as where your order is, when you will receive it, whether it has been dispatched, please log in and click My Orders on any page of the website.
Q:Are there any additional fees involved in shipping?
A:In some cases, your destination country may charge customs duty or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.
Q:Where can you ship to?
A:We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.
Q:What is your Return Policy?
A:Customers need to contact Ellady Customer Service to initiate the return process within 20 days upon receiving your items. 
Q:How much will the shipping cost?
A:We have three shipping methods including standard shipping, CNE express and express shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.
Q:How long is the delivery time?
A:Currently it takes 7-18 days from the day you place an order for standard shipping to USA. You may check the specific tailoring period on the product page. The shipping time depends on shipping methods and country. 

 

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